Business communication is:
Purposeful - It solves problems and conveys information.
Economical - It is concise.
Reader oriented - It focuses on the receiver, not the sender.
Here are some tips:
Express
thoughts positively (you will be happy to, not
you won't be sorry that).
Use
familiar words (salary, not
remuneration).
Use
precise, vigorous words (fax me, not contact
me).
Sender-focused communication
We are requiring all staffers to
complete these forms in compliance with company
policy.
Receiver-focused communication
Please complete these forms so that
you will be eligible for health and dental
benefits.
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